Delivery, collection & care.

Made for your order

Production times depend on the item, personalisation and current workload. We will confirm a realistic date with your quote. Please mention any gift deadline when ordering; a requested date is not guaranteed until confirmed.

Getting it to you

Orders are currently accepted within South Africa. Delivery charges are quoted separately after we check your address and parcel size. Collection can be discussed when confirming your order. No courier charge is collected at checkout.

Your design, approved

Please check spelling and personalisation carefully. We confirm the design before production. Concept images show the intended style; wood grain, printed layer lines, colours and small details can vary.

If something is wrong

Contact us using your order correspondence if an item arrives damaged, faulty or different from the approved design. Keep the packaging and include photographs so we can help. Personalised goods may have different change-of-mind arrangements; this does not limit any rights that apply under South African consumer law.

Care for the lovely things

Wipe wooden items gently and dry promptly. Do not soak or put them in a dishwasher. Keep printed organisers away from high heat and direct sun. Printed trays are for jewellery and accessories, not food or candles.